Key Information:
- Order cut off time: 3 PM (GMT) Greenwich Mean Time (London)
- Order handling time: 1-3 business days Monday to Friday
- Order transit time: 3-5 business days Monday to Friday
- Free shipping on all orders to United Kingdom
We pay the shipping costs for every order. All our products are delivered 100% free to your home.
Below you will find information about our delivery times.
Processing Time:
Once an order is placed, we require 1 - 3 business days (Monday to Friday) to process it.
Shipping Time:
Once your order has been processed, it will be shipped. On average, shipping takes 3 - 5 business days (Monday to Friday).
We strive to make the ordering and delivery process as easy as possible for our customers. However, if you have any questions or other concerns, please do not hesitate to contact our customer service team via support@velora-eton.com
Delayed Orders:
Orders may experience delays during times of high demand or busy shopping periods. If your order is delayed, please be patient and allow for up to 3 extra work days (Monday to Friday). If your order has not arrived after this time, please reach out to our customer support team at support@velora-eton.com.
Order cancellation:
You need to cancel your order? No problem, just be sure to contact us before your order is shipped out. Reach out to support@velora-eton.com and we will help you.
Damaged Orders:
If your package arrives damaged, it is important to document the damage by taking detailed photos immediately. Afterward, contact our customer support team at support@velora-eton.com. Make sure to include your order number.
Contact Us:
Email: support@velora-eton.com
Phone: +31613762022
Business details:
Velora Eton
Oder 20
Unit A8209
's-Gravenhage
Zuid-holland
2491 DC
Netherlands
Company Licence Number: 89192710
VAT number: NL864905981B01